Conflict Management at Work
With 91¶ÌÊÓƵ’s microcredentials, you can learn at your own pace, stack your skills, then prove your mastery to employers.
Reduce Workplace Tension
Conflict doesn’t have to be controversial. In fact, it’s a natural part of creating healthy workplaces. The trick is to harness its potential, and 91¶ÌÊÓƵ's Conflict Management microcredential will help you do just that.
Program Highlights
Identify Conflict
Discover the many forms of conflict, from out in the open to unspoken, and from the professional to the personal.
Leverage Disputes
Find out how to use conflict to make better decisions and reach your goals.
Become Managerial Material
While conflict can be a benefit to your team, you’ll have to navigate those waters. Learn how.
Learning Objectives
Using concepts of conflict management, this course is specifically designed to:
Empower you with the skills to recognize common pitfalls, mistakes and biases that lead to negative or problematic conflict
Teach you how to engage in productive conflict in ways that advance interpersonal, group and organizational goals
Provide you with the skills to navigate the complexities of conflict to maximize the benefits and mitigate the costs
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