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Level 1: Informal Level: A student attempts to resolve the issue by a direct appeal to the relevant decision-maker. 

1. A student who believes an academic action was arbitrary or capricious should, upon notification of the academic action, discuss the academic action with the faculty member (or other appropriate decision-makers) and attempt to resolve the disagreement. In grade disputes, if a resolution is not achieved with the faculty member, the concern can be raised to the department chair and then the dean, following the process for the specific college/area. It is often easier to resolve an issue before the final day of class and students are strongly encouraged to do so, where possible.
2. Academic areas should provide students with information regarding further steps a student must take for informal redress of concerns beyond the faculty member, including time limitations.
3. Academic programs may require/permit students to have their issues reviewed at more than one level in the informal process.
4. It should be made clear to the student what is the informal level decision and what the student’s options are to petition the decision at the formal level, including time limitations for bringing the issue to the formal level, if desired.
5. Informal resolution of academic actions must be completed no later than the last day of the semester following the semester in which the decision is made. 

Level 1 Contacts

Level 2: Formal Level: A student attempts to resolve the issue by submitting a formal petition that is reviewed and (if necessary) evaluated by a committee. 

Decision Maker: Academic petitions shall be reviewed by the Student Code Review Committee (“Committee”), which Committee shall comprise of 5 individuals who can engage in independent judgment. At least one of these individuals must be a student and at least one must be a faculty member from the college in which the issue arose. The Due Process Officer will appoint one member of the Committee to be the Chair. Parties may submit timely objections to the Due Process Officer if there is good cause to believe the Committee members will not engage in independent judgment, who may appoint alternate members of the Committee.

Time Limits: Although students may seek an informal Level 1 review of a disputed academic action (e.g., evaluation or decision) at any time for any assignment, they may seek a formal Level 2 review only after the recording of a final grade (including credit/no credit and pass/fail) or decision on the students’ official academic transcript. All formal level academic petitions must be sent to the Due Process Officer within 10 working days of a final written level 1 decision at the informal level or within 20 working days of the student's notification to the decision-maker of the disputed action if the decision-maker does not give a written decision to the student by that time. 

Process:

1. If the issue is not resolved to the satisfaction of the parties at the informal level, the aggrieved party (“Petitioner”) may for review to the Due Process Officer. The Due Process Officer shall promptly send the complaint to the Chair of the Committee. 
2. The petition must be in writing and state the facts, conduct, or circumstances alleged to constitute academic action that is arbitrary or capricious, and the remedy sought. The student must provide all information or evidence desired to be reviewed by the Committee. This can include statements from witnesses. 
3. The Chair may determine not to move the petition for further review by the Committee on the determination by the Chair that the petition is  frivolous, is based on issues that are beyond the jurisdictional boundaries established by University policy, or contains no actionable facts (meaning that even if the facts alleged by the student were true, the action taken would not have been arbitrary or capricious). Such decision must be in writing and is subject to review by the Due Process Officer, as described in Level 3, below. The Chair may also recommend that the issue be reviewed further for resolution at an informal level.
4. If the petition is accepted for review, the person against whom the Petitioner is petitioning (“Respondent”) should be given an opportunity to review the petition and respond with any information or evidence desired, including statements from witnesses.
5. Both parties shall be given an opportunity to respond to any evidence produced by either party. This may be a paper review, or if desired by either party or the Committee, an in-person review may be held, so long as an in-person review of the level outlined in these formal guidelines was not already held at the informal level.
6. At the sole discretion of the Chair, the parties may be required to attend a pre-hearing conference to delineate issues, discuss how the hearing will be conducted, exchange evidence, lists of witnesses, and summaries of the nature of witness testimony, or address any other procedural concern. The Chair may determine to handle such issues via email or other methods of communication. A mediated solution may be attempted at the pre-hearing conference if desired by the parties.
7. Both the Petitioner and the Respondent may be present at an in-person hearing. Either of the parties may be accompanied by an advisor of their choice, who may attend, but may not participate in the hearing, except at the discretion of the Chair. An in-person review may be governed by rules and standards of decorum structured by the Review Committee, so long as both parties are allowed adequate opportunity to be heard.
8. If either party fails to attend the in-person review without good cause, the Committee may proceed without the party.
9. In-person reviews are closed to the public.
10. The Committee may determine the relevance of any evidence received and may limit evidence, including scope, nature, duration, when in the discretion of the Review Committee it is deemed inappropriate, repetitious, disruptive, unreliable, or otherwise of little use. The Utah Rules of evidence or procedure and any other formal rules of legal evidence or procedure do not apply.
11. The Petitioner shall bear the responsibility of showing that an administrative decision was arbitrary or capricious (see the standard of the review above).
12. Where held, it is not required that a formal, written, verbatim record of the proceedings be kept, but a written summary of the significant assertions and findings of the in-person review shall be prepared. Record of Committee deliberations need not be kept.
13. The Committee will make a decision based on the majority vote.
14. After reviewing all evidence deemed relevant, the Committee will issue a written decision, including findings, grounds for the decision, sanctions or remedies, as appropriate, and any additional recommendations.

The Committee is empowered to structure a resolution, which in its discretion satisfies the interests of justice. Such a resolution may not unduly burden a Respondent where the Respondent has not been found to have acted in an arbitrary or capricious manner. Any such resolution must respect the Academic Freedom Considerations outlined in the Student Code, PPM 6-22, Section IX.E:

"Remedy of Students: Academic Freedom Considerations 

No hearing committee may interfere with a faculty member's academic freedom to manage the learning process and grading evaluations within a particular course. Hearing committees may take one or more of the following actions:

1. Encourage the faculty member to alter a course sanction and/or to submit a change of grade.

2. Expunge relevant elements (courses etc.) of the student’s academic record.

3. Authorize a student to retake a particular course(s) or designated equivalent at no additional charge.

4. Authorize the refund of tuition and/or full/partial student fees for a particular course(s).

5. Waive relevant course(s) as requirements or prerequisites in the individual’s academic program."

Level 3: Due Process Level: The decision of the Committee may be appealed based on certain grounds. 

1. Either party may ask for a review of the decision or resolution by the Due Process Officer by submitting notice and reasons in writing, stating the grounds as identified below, to the Due Process Officer within five working days of notice of the decision.
2. Except as may be required to clarify the issues and/or to explain the significance of new information, a review shall be limited to review of the evidence provided to the Committee and any record kept, for one or more of the following purposes:
   1. To determine whether the petition review was conducted fairly in light of the charge and information presented, and in conformity with prescribed procedures;
   2. To determine whether the decision reached was based on substantial information; that is, whether the findings in the case were sufficient to establish that the academic decision was arbitrary or capricious;
   3. To consider new information not submitted to the Committee because such information and/or facts were not known to the party at the time of the review.
3. Any of the above grounds must be shown to have had a prejudicial impact on the decision.
4. The Due Process Officer may take the following actions:
   1. Affirm the decision of the Committee;
   2. Direct the Committee to review the petition again for a particular purpose;
   3. Remand the case for a new review.
5. The decision shall be in writing and delivered to the parties and the Committee in a timely manner.
6. The decision of the Due Process Officer is final.